Privacy Policy

Introduction

This policy (together with our terms and conditions and any other documents referred to) sets out the basis on which we will process personal data we collect from you, or that you provide to us, as a result of your use of our website or services.

Amtex Global identify as both Controllers and Processors of your personal data. By using our website you consent to the practices described in this policy.

01 What Information Do We Collect?

We collect the information outlined below so that we can effectively provide our products and services. The following personal data is collected when you:

1.1) Fill out contact forms or request newsletters — including your name, email address, phone number, and enquiries. We use compliant third-party services to help filter spam and handle email delivery.

We also collect extra information when delivering our services to you to ensure optimal performance, as detailed in the sections below.

02 IP Address, Analytics & Cookies

2.1) We use a third-party internal analytics system which collects information about your device, such as IP address, operating system, browser type, browsing behaviour, links clicked and device type. All analytics data is stored and kept in the UK.

2.2) Other information is collected via Google Analytics and Hotjar Heatmaps & Recordings. This allows us to provide a better experience on our websites and improve our services. We collect some of this information by placing small text files on your device, known as cookies.

For more information about how we use cookies, please read our Cookie Policy.

03 Data About Usage of Services

3.1) We automatically collect data when you use or interact with any of our websites or services. This includes all information outlined in Section 2 as well as metadata, log files, location information and the date and time this interaction was completed. This information also includes specific data about the links you visit (including those of third-parties) contained within our services.

04 Other Service Providers

We use a range of different service providers to help ensure that we can provide an optimal service. Some of these services may also collect data, including but not limited to:

05 What Do We Use Your Personal Data For?

5.1) Collected Information

We collect various information relating to your interactions with our Services. We use this information to:

• Comply with legal and regulatory obligations, requirements and guidance
• Detect and prevent fraud and abuse of our services and systems
• Improve and optimise the performance of our products and services
• Improve the performance of internal data handling and processing
• Diagnose problems and identify any security risks, errors or enhancements needed
• Document our communications with you and our company
• Suggest personalised content and services to you

5.2) Sharing with Trusted Third-Parties

We do not sell, rent, or share personal information with third-parties for their direct marketing purposes without explicit consent.

5.3) Communicating with You

We may contact you directly or via third-party service providers regarding products or services that you have requested or purchased from us. We may also contact you with promotional offers if prior consent is given, or based upon legitimate interests. Methods of contact may include emails, telephone, and post.

5.4) Transfer of Personal Data Abroad

Our website is hosted in the United Kingdom. However, to communicate with you effectively it may be necessary for your data to be transferred outside of the European Union, as outlined in Section 4.

5.5) Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. Please read the privacy policy of any website you visit.

06 How You Can Access, Update or Delete Your Data

You are responsible for providing Amtex Global with accurate and up-to-date personal information and for maintaining and updating it accordingly.

Requests to delete your personal data will be fulfilled to the extent that this information is no longer required for legitimate business purposes, contractual record keeping and/or compliance with regional and international legal requirements.

If you would like to transfer your personal information to a comparative service provider or have any questions about our practices and your rights, please contact us via our contact page.

07 How We Secure, Store and Retain Your Data

We follow accepted standards to store and protect the personal data we collect, both during transmission and once received, including the use of encryption where appropriate. We've put in place appropriate physical, electronic and managerial procedures to safeguard and secure such information.

We retain personal data only for as long as necessary to provide the services you have requested, and after that for a variety of legitimate legal or business purposes, including:

• Retention periods mandated by law, contract or similar obligations
• Preserving, resolving, defending or enforcing our legal/contractual rights
• Maintaining adequate and accurate business and financial records

08 Age Restrictions

This website and services are not intended for, nor designed to attract, individuals under the age of 18. Amtex Global does not knowingly collect personally identifiable information from any person under the age of 18.

If you feel that Amtex Global has collected and/or received personal data from individuals under the age of 18, please contact us immediately.

09 Notification of Changes

We take the trust and privacy of our clients and website users very seriously and do not believe that we will need to change the core principles outlined in this Policy going forward. However, if we are required to modify this Policy to comply with general regulations and/or legal requirements, we will promptly provide notice of any material changes and post the revised Policy on this website along with the effective date.

10 Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights as a data subject:

If you require any additional information about your rights, or how you can exercise them, please contact us via the details below.

11 Contact Us

If you have any questions, concerns or complaints regarding our Privacy Policy, please contact us:

Amtex Global is regulated by the Information Commissioner's Office (ICO), an independent authority which upholds information rights in the public interest and data privacy for individuals.

If you wish to make a formal complaint about how Amtex Global has handled your data, you can contact the ICO:

• By Mail: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• By Phone: 0303 123 1113
• By Email: casework@ico.org.uk